Uncovering missed service can bring an instant profit, while at the same time resulting in customer gratification. Unfortunately, some services are often overlooked in our daily routine. It's easy to gain tunnel vision in this business, only fixing what the car came in for, while ignoring the rest of the vehicle. Whether it's because of time constraints, or some other reason, some services just get forgotten about.

A Slippery Situation
Though a customer may not mention it, quieting up that noisy door hinge is always appreciated. The "creeeeeak POP!" of dry hinges and door struts is an annoyance to any motorist. However, if upon leaving your shop, they find that the noise they have suffered with for months is magically gone. Imagine the feeling of appreciation a customer may have at that moment.

Quieting a noisy door hinge is an excellent way to make the customer actually feel delighted about getting their vehicle serviced at your facility. This is especially so when they have already been to several shops in the past, and none of them volunteered to remedy the situation for them. A simple squirt of penetrating oil on the hinges is even more effective at pleasing the customer, when they neither asked for it nor expected it.

For example, if a vehicle comes in for a brake service and the noisy door hinges are lubed without being told to, the surprise factor adds to the appreciation. It is sometimes expected wi...